Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find our general shipping policy to help you know what to expect when placing an order.

Processing Time

Orders are processed within 1–3 business days after payment is received.

Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time: 10-14 business days within the U.S. (international times vary by destination).

Delivery delays may occasionally occur due to weather, carrier issues, or high order volume.

Domestic Shipping

We ship within the United States via trusted carriers (e.g., USPS, UPS, FedEx).

Tracking information will be provided once your order ships.

International Shipping

We currently ship to select international destinations.

International customers are responsible for any customs duties, taxes, or import fees that may apply.

Delivery times vary depending on location and customs processing.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to update.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. If this occurs, please contact the carrier directly.

If your package is marked as delivered but you have not received it, please check with your local carrier office or neighbors before reaching out.

Contact Us

If you have any questions about your shipment, please contact us at thepensee.info@gmail.com